Terms of Service

1. Acceptance of Terms

By making a reservation, checking in, or using any services at Grand Casino Hotel ("Hotel," "we," "us," or "our"), you ("Guest," "you," or "your") agree to be bound by these Terms of Service and all applicable laws and regulations.

Company Information:

• Legal Name: Grand Casino Hotel Oy
• Business ID: FI-87654321
• Address: 123 Luxury Boulevard, Helsinki, Finland
• Registration: Finnish Trade Register

2. Reservations and Booking

2.1 Booking Confirmation

• All reservations are subject to availability and confirmation
• A valid credit card is required to guarantee your reservation
• Confirmation will be sent via email within 24 hours
• Special requests are noted but not guaranteed

2.2 Payment Terms

• Deposit: 50% of total stay cost required at booking
• Balance: Due at check-in or 7 days prior to arrival
• Currency: All prices in EUR (Euros)
• Payment Methods: Major credit cards, bank transfer, cash

2.3 Cancellation Policy

• Standard Rooms: Free cancellation 48 hours before arrival
• Suites: Free cancellation 72 hours before arrival
• Group Bookings: 14 days advance notice required
• No-Show: Full charge applies
• Early Departure: No refund for unused nights

3. Check-in and Check-out

3.1 Check-in Policy

• Standard Check-in: 3:00 PM
• Early Check-in: Subject to availability (additional fee may apply)
• Required Documents: Valid government-issued photo ID
• Age Requirement: Primary guest must be 18+ years old
• Registration: All guests must be registered at check-in

3.2 Check-out Policy

• Standard Check-out: 12:00 PM (noon)
• Late Check-out: Until 6:00 PM (50% of room rate)
• Express Check-out: Available via in-room TV or mobile app
• Final Bill: Settled at check-out or charged to card on file

4. Guest Conduct and Hotel Policies

4.1 Acceptable Behavior

Guests are expected to:

• Respect other guests, staff, and hotel property
• Comply with Finnish laws and hotel policies
• Keep noise levels reasonable, especially after 10:00 PM
• Use hotel facilities responsibly and safely
• Report any damages or incidents immediately

4.2 Prohibited Activities

• Smoking in non-designated areas (€200 cleaning fee)
• Bringing pets without prior approval
• Excessive noise or disruptive behavior
• Illegal activities or substance abuse
• Unauthorized use of hotel facilities
• Commercial activities without hotel consent

4.3 Consequences

Violation of hotel policies may result in:

• Warning or request to modify behavior
• Additional charges for damages or cleaning
• Immediate eviction without refund
• Ban from future stays
• Legal action if necessary

5. Liability and Insurance

5.1 Hotel Liability

Grand Casino Hotel's liability is limited as follows:

• Personal Property: Not liable for loss, theft, or damage to guest belongings
• Valuables: Use hotel safe or safety deposit boxes
• Maximum Liability: Limited to the cost of your stay
• Force Majeure: Not liable for events beyond our control

5.2 Guest Responsibility

• Guests are responsible for their personal belongings
• Report any safety hazards or incidents immediately
• Follow all safety instructions and emergency procedures
• Maintain travel insurance for personal protection

5.3 Damage and Additional Charges

• Guests are liable for damages to hotel property
• Smoking fee: €200 per incident
• Lost key cards: €25 per card
• Excessive cleaning: €100-500 depending on extent
• Missing items: Replacement cost plus handling fee

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about:

• How we collect and use your personal information
• Your rights under GDPR and Finnish data protection laws
• Cookie usage and consent management
• International data transfers and safeguards
• Contact information for data protection inquiries

7. Hotel Services and Amenities

7.1 Service Availability

• Hotel services are subject to availability and seasonal schedules
• We reserve the right to modify or discontinue services
• Advance notice will be provided when possible
• Alternative arrangements will be offered when feasible

7.2 Dining Services

• Restaurant reservations recommended
• Dress codes apply in certain dining venues
• Room service available 24/7 with delivery charges
• Special dietary requirements accommodated with advance notice

7.3 Spa and Wellness

• Advance booking required for spa treatments
• Cancellation policy: 4 hours notice required
• Age restrictions: 18+ for spa services
• Health conditions must be disclosed before treatments

8. Force Majeure

Grand Casino Hotel shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, extreme weather conditions
• Government actions, travel restrictions, pandemics
• Labor strikes, utility failures, technical issues
• Acts of terrorism, war, or civil unrest
• Supplier failures or transportation disruptions

In such cases, we will make reasonable efforts to:

• Provide alternative accommodations when possible
• Offer refunds or credits for unused services
• Communicate updates and options to affected guests

9. Intellectual Property

• All hotel content, logos, and materials are protected by copyright
• Guests may not reproduce or distribute hotel materials
• Photography for personal use is permitted in public areas
• Commercial photography requires written permission
• Respect other guests' privacy when taking photos

10. Governing Law and Disputes

10.1 Applicable Law

These Terms of Service are governed by:

• Finnish Law: Consumer Protection Act (Kuluttajansuojalaki 38/1978)
• Hotel and Restaurant Act: (Majoitus- ja ravitsemistoimintalaki 308/2006)
• EU Regulations: Consumer rights and data protection
• Local Regulations: Helsinki municipal requirements

10.2 Dispute Resolution

• First Step: Contact hotel management directly
• Mediation: Finnish Consumer Disputes Board available
• Jurisdiction: Helsinki District Court (Helsingin käräjäoikeus)
• Consumer Rights: EU consumer protection applies

11. Modifications to Terms

Grand Casino Hotel reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Guests will be notified of material changes through:

• Email notification to registered guests
• Prominent notice on our website
• Information provided at check-in
• Updated terms available at front desk

12. Contact Information

For questions about these Terms of Service, please contact:

12.1 General Management

Grand Casino Hotel Oy
Address: 123 Luxury Boulevard, Helsinki, Finland
Phone: +358 9 1234 5678
Email: legal@grandcasinohotel.com

12.2 Guest Services

Front Desk: Available 24/7
Guest Relations: guestrelations@grandcasinohotel.com
Complaints: complaints@grandcasinohotel.com

12.3 Legal and Compliance

Legal Department: legal@grandcasinohotel.com
Data Protection Officer: dpo@grandcasinohotel.com
Response Time: 48-72 hours for legal inquiries