Responsible Gaming

1. Age Verification & Legal Requirements

• Minimum Age: 18 years old (strictly enforced)
• ID Required: Valid government-issued photo identification
• Finnish License: Licensed and regulated by Finnish Gaming Authority
• Compliance: Operates under Finnish Gaming Act (Arpajaislaki 1047/2001)
• Tax Obligations: All winnings subject to Finnish tax regulations

2. Responsible Gaming Guidelines

2.1 Set Limits Before You Play

• Decide how much money you can afford to lose
• Set a time limit for your gaming session
• Never gamble with money needed for essentials
• Don't chase losses with bigger bets

2.2 Warning Signs of Problem Gambling

• Spending more time and money gambling than intended
• Lying about gambling activities to family or friends
• Borrowing money to gamble or pay gambling debts
• Feeling anxious, depressed, or guilty about gambling
• Neglecting work, family, or personal responsibilities
• Using gambling as an escape from problems

3. Self-Exclusion Program

Grand Casino Hotel offers a comprehensive self-exclusion program for guests who need to restrict their gambling activities.

3.1 Self-Exclusion Options

• 24 Hours: Temporary cooling-off period
• 1 Week: Short-term self-exclusion
• 1 Month: Medium-term self-exclusion
• 6 Months: Extended self-exclusion
• 1 Year or Permanent: Long-term self-exclusion

3.2 How to Self-Exclude

• Visit our Guest Services desk in person
• Call our Responsible Gaming hotline: +358 9 1234 5699
• Email: responsiblegaming@grandcasinohotel.com
• Complete self-exclusion form with valid ID

3.3 During Self-Exclusion Period

• No access to casino gaming areas
• No promotional materials or offers
• Hotel and restaurant services remain available
• Professional counseling referrals provided

4. Gaming Limits & Controls

4.1 Available Limits

• Daily Loss Limits: Maximum amount you can lose per day
• Session Time Limits: Maximum gaming session duration
• Deposit Limits: Maximum amount you can add to gaming account
• Bet Limits: Maximum bet amounts on games

4.2 Setting Your Limits

• Limits can be set at Guest Services desk
• Decreases take effect immediately
• Increases require 24-hour waiting period
• Limits cannot be removed during active session

5. Family & Friends Support

Problem gambling affects not just the individual, but also family members and friends.

5.1 Resources for Families

• Gam-Anon: Support groups for families of problem gamblers
• Family Counseling: Professional therapy services
• Financial Counseling: Help managing gambling-related debt
• Legal Advice: Understanding rights and options

5.2 How to Help Someone

• Express concern without judgment
• Encourage professional help
• Don't lend money or pay gambling debts
• Take care of your own emotional well-being
• Consider attending support groups yourself

6. Contact Information

6.1 Grand Casino Hotel Responsible Gaming

Phone: +358 9 1234 5699
Email: responsiblegaming@grandcasinohotel.com
Hours: 24/7 Available
Location: Guest Services Desk, Main Lobby

6.2 External Support Organizations

• Peluuri (Finland): 0800-100-101 | peluuri.fi
• Gamblers Anonymous: gamblersanonymous.org
• National Problem Gambling Helpline: Available in multiple languages
• Crisis Text Line: Text support available 24/7